Terms of Service

Last updated: February 17, 2026

These Terms of Service ("Terms") govern your access to and use of the iTriage platform, website, and services ("Services") provided by iTriage ("we", "us", "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, joining the waitlist, or using iTriage in any capacity, you confirm that you have read, understood, and agree to these Terms. If you are using iTriage on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

iTriage is a cyber threat intelligence analysis platform that:

  • Ingests threat intelligence from configured feeds and sources
  • Extracts, enriches, and correlates threat entities
  • Prioritizes threats based on relevance to your organization
  • Generates executive briefs and exportable reports
  • Provides AI-powered analysis and chat capabilities

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.

3. Account Registration

  • You must provide accurate, complete, and current information during registration
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • You must be at least 16 years of age to use the Services

4. Subscription Plans & Billing

Plans: iTriage offers multiple subscription tiers (Starter, Professional, Enterprise) with varying capabilities and limits. Plan details are available on our pricing page.

Billing: Paid subscriptions are billed monthly or annually in advance. All fees are stated in Euros (€) and are exclusive of applicable taxes.

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

Changes: We may adjust pricing with 30 days' written notice. Existing subscriptions are honored until their next renewal date.

5. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to any part of the Services or related systems
  • Reverse engineer, decompile, or disassemble any part of the platform
  • Interfere with or disrupt the integrity or performance of the Services
  • Use the Services to store or transmit malicious code
  • Resell, sublicense, or redistribute access to the Services without authorization
  • Use automated tools to scrape or extract data from the platform beyond API limits
  • Use the AI capabilities to generate harmful, misleading, or illegal content

6. Intellectual Property

Our Rights: The iTriage platform, including its software, design, AI models, documentation, and branding, is owned by iTriage and protected by intellectual property laws. These Terms do not grant you any ownership rights.

Your Data: You retain ownership of all data you submit to iTriage. By using the Services, you grant us a limited license to process your data solely for the purpose of providing the Services.

Threat Intelligence: Intelligence data ingested from third-party sources remains subject to the terms and licenses of those sources. You are responsible for ensuring you have the right to ingest and process such data.

7. AI-Generated Content

iTriage uses artificial intelligence to analyze threats, generate summaries, and draft reports. AI-generated content is provided as-is and should be reviewed by qualified analysts before being acted upon. We do not guarantee the accuracy, completeness, or reliability of AI-generated outputs.

8. Data Processing & Privacy

Our collection and use of personal data is governed by our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

For enterprise customers processing personal data through iTriage, a Data Processing Agreement (DPA) is available upon request.

9. Workspace Isolation

Each customer's data is logically isolated within dedicated workspaces. We implement row-level security, role-based access control, and encryption to ensure data separation between customers.

10. Service Availability

We strive for high availability but do not guarantee uninterrupted access. We are not liable for any downtime caused by:

  • Scheduled maintenance (announced in advance)
  • Third-party service outages (cloud providers, feed sources)
  • Force majeure events
  • Actions or omissions by you or your users

Enterprise customers may negotiate specific Service Level Agreements (SLAs).

11. Limitation of Liability

To the maximum extent permitted by law:

  • iTriage is provided "as is" and "as available" without warranties of any kind
  • We disclaim all implied warranties, including merchantability and fitness for a particular purpose
  • Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
  • We are not liable for indirect, incidental, special, consequential, or punitive damages
  • We are not liable for decisions made based on the platform's analysis or AI-generated content

12. Indemnification

You agree to indemnify and hold harmless iTriage, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

13. Termination

We may suspend or terminate your access to the Services if:

  • You violate these Terms or our Acceptable Use Policy
  • Your account is overdue for payment beyond 30 days
  • Required by law or legal process

Upon termination, you may request an export of your data within 30 days. After this period, your data will be permanently deleted.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts in the Netherlands. For EU consumers, mandatory consumer protection laws of your country of residence may apply.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email or through the platform. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any applicable DPA, constitute the entire agreement between you and iTriage regarding the Services.

18. Contact

For questions about these Terms:

iTriage
Email: support@itriage.app